Due for upgrade, I went on-line to select my phone. The particular phone I want was not listed as an option so I contacted the upgrade call centre to investigate my options. The first lady I spoke to provided me with specific information. Our call was cut and I had to call back. I got through to Cindy Kunene and explained what the previous consultant explained, she told me she needed to check her systems and then was chatting to a colleague in the background because she did not know what to do. She then told me the phone I want can be arranged now telephonically but they don't have the phone on their system or I can go in branch at the 9th of May and do the upgrade. However she could not answer why I am due for an upgrade now if I can only go in store in May - this conflicts with the information that the first lady gave me and also with what the gentleman in the background was advising her to do. She did not listen carefully and clearly to my needs and I am disgusted with the lack of knowledge as to vodacom processes, by their own staff. I asked to speak to a supervisor, was put on hold in excess of 5 minutes. I hung up and called back, was answered again by Cindy. I'm switching!
0 comments