I renewed/upgraded my contract (my wifes phone) with Vodacom end October 2012 - phone number 082 789 4590. The new phone is a Samsung Ace, and has since then never worked properly for more than 7 days. The problem is that it does not receive any calls and SMS messages. When using the sim card in the old phone everything is fine. Since 1 November the phone has been booked in for repairs Vodacom Cresta Repairs as follows: 1 Nov '12 Job number 8290888, 20 Nov '12 Job number 8347394, 27 Nov '12 Job number 8367366, 30 Nov '12 Job number 8347394, 5 Dec '12 Job number 8390856, 12 Jan '13 Job number 8496513 and 2 Feb '13 Job number 8566584.
The above message was posted on Hellopeter a few weeks ago. Vodacom responded with various promises, but it remained at promises only. The phone is still not working and has subsequently booked in 3 more times - job numbers 8673276, 8717314 and 8757482 and is still with Vodacom.
Can Vodacom please tell me when and how will they resolve the matter? My account is paid in time every month, but Vodacom constantly fails to deliver the service they promise and I pay fo
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