I have been without ADSL since 11 March 2013. I tested 2 different modems and by Wednesday the 13th March I officially logged a fault with MWeb. Telkom needed to check my DSL line for faults. On Thursday the 21st March 2013 a technician contacted me. He checked my line from my home, reset the port and still no DSL. He then proceeded to go and check my data port at the exchange. He informed me that the data port I was assigned was dead and that there were no available ports to re-assign to me. He told me that he has reported this fault to the D-Tech department of Telkom. Shortly I called MWeb again and spoke to a manager who said that MWeb is unable to assist further than they have and that they can't "lean" on Telkom. I am a web designer and require the internet for my business. I feel that I will never get feedback or that MWeb with assist with my fault. They are quick to charge you for services rendered but when you need them, they are unable to assist.
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