AfricaComplaints.com » Telecommunications » Complaint / review: Neotel - No service from Neotel | #73684

Neotel
No service from Neotel

I've been waiting for a month now for a replacement phone. I've been promised delivery 3 times, and each time nobody arrives and there is no apology. It seems as though there is no communication between the Customer Service, Technical and Logistics departments at Neotel. I'm not sure how a new phone can take 48hrs to deliver, but replacing a phone at an existing customer takes over a month. I finaly decided to cancel the account on 25/3. I've had no response from csretentions@neotel, so I phoned the call center only to be told that it will take up to 20 days for someone to get back to me. Perhaps if I stop the debit order, someone might contact me?

Date:

Company: Neotel

Country: South Africa   City: Jhb

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google