AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Cell C shops greets with disdain | #64392

Cell C
Cell C shops greets with disdain

I got a new phone (Samsung Galaxy S2) from Cell C Potchefstroom last year. What the person behind the counter failed to mention, was that the S3 will be released 3-4 weeks later. What bothers me (the S2 is not a bad phone at all) is that it was not mentioned, AND I got (what seems to it) the very first edition of the S2, released in 2011. Was this an attempt to get rid of old stock?
What sparked this however, is the fact that I want to walk into a Cell C shop, and buy peripherals for my phone. There are no nice flip-covers available for my phone. I still have a 14 month contract before I can upgrade, so in my opinion, Cell C should cater for those customers they smugly point out to that they signed a contract with.
When I walk into a Cell C shop, (no matter which one) I get greeted with disdain, and shoulders gets rolled because "that phone is discontinued"...
Cell C sold the phone to me. Cell C should cater for that phone UNTIL I CAN UPGRADE. AND I want to know why it was NEVER disclosed that the S3 will be coming out a few short weeks later. The S4 is coming out in a few months time. Are you now selling off old stock to all the customers again?

Date:

Company: Cell C

Country: South Africa   City: Potchefstroom

Category: Telecommunications

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