» » Autopage - Overcharging on fixed contract and empty promises | #54285

Complaint / review / scam report
Overcharging on fixed contract and empty promises


After I lodge a complaint @ (See below) on 07/02/2013 I got a phone call from Nelisiwe Mthembu from Autopage on 08/02/13, I still received a bill and my account is till not cancelled!!!

I've signed a 12 months Cell C modum contract through Autopage Gezina and went in to the branch to cancel my contract after a year in November 2012. I was told that the contract had not expired and that I can not cancel yet. I went home to check the details and phoned olivia and Rene and advised that the 12 months in fact already expired. They advised me that the system showed I had a 24 months contract and that this is a system error.
They referred me to their head office. They again said that this was a error at the branch & the branch needs to sort this out. I again phoned Rene and she said she will sort it out for me. In the mean time I'm still paying every month at a higher fee than that of the contract I signed up for. They advised me now that I will pay my last installment at the end of February 2013.
I feel this is unfair practise. They gave me the incorrect info when I in the first place wanted to cancel my contract and have been paying a higher fee since then.
Author: Chanthel

Offender: Autopage

Country: South Africa   Region: All Country   City: Gezina Pretoria

Category: Telecommunications


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