I entered into a contract for a 3g dongle. Upon receipt of the device and activation, I tried using the device, however it kept prompting for a password. I followed this up with the call centre and was told that they are unable to resolve the problem and should take the device to me nearest store. I took the device to the Melrose Arch Store and the customer consultant was unable to assist. She then advised that I contact customer support centre to arrange for a repair of the device or exchange. In-spite of my numerous follow up with the customer support centre, i have had no response my Cell C or any contact from them, yet they continue to deduct the monthly billing. I am paying for a service which I am receiving no benefit from.
0 comments