I have had a poor (and mostly non-existent) internet connection for the past two weeks. This has badly affected my business.
I thought the connection would improve, but when it didn't I contacted 8ta customer care on Tuesday 12 Feb. They said they had received other calls from people in my area with the same problem and that they would escalate it to the technical dept. My reference no was given as 4032881.
After two days there was still no improvement so I called back. This time I was told something about tower maintenance and that my problem would be escalated to their networks dept. They also promised to get back to me with feedback.
By today, (Fri 15 Feb) I have still had no feedback & no improvement. I called again. I was told additional notes would be made to my case and the networks dept would get back to me to explain the problem.
Instead of enhancing my business, this service (lack of it) has damaged it.
Will someone from 8ta please resolve this issue, and please, don't tell me about it being 'ESCALATED'. This just seems 8ta's standard response to their own lack of competence.
Like many other disgruntled 8ta customers, I am paying for a service which I am not getting.
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