We signed up for their business fibre service but had to cancel before installation due to no fault of ours. They demanded extortionate abortive and cancellation fees of over R10, 000.
To start off with:
1. In their Service Order form, point 2 reads "This Service Order is subject to the Master Service Agreement (MSA). If the MSA has not been signed, Signatures of this Service Order binds both parties to CypherWave MSA Terms and Conditions as published on CypherWave website (www.cypherwave.co.za)". A company that refers to their Terms and Conditions as published on their website can change their T&C anytime to screw over their clients.
2. They threatened us that they will proceed with a summary judgement and cautioned us with the cost to defend their summons. The amount was too small to go to court for therefore we paid them.
Be warned of the dirty tactics that they use to extort small but significant amounts out their clients/potential clients.