Kindly note that I am VERY disappointed in your service at the Cell C branch in Gallaria. I took out a contract with you on the 20/09/2015 which was the Huawei Router E5330 for R199.00 per month.
I used is for a day and a half and then the router did not wanted to connect at all. I took it back to the store and was told that it needed to be sent away. Bear in mind that the connection fee of R195.00 was paid and debited from my account. I was furious, why pay for something that I don’t have!!!! And you debited my account for R319.00 for something that I have not even had for 2 days.
I submitted a complaint via Hello Peter. Maropeng contacted me and explained the situation to him. He contacted Sandesh Ganpat your so called manager from the Gallaria store and Maropeng
advised me that everything is sorted and that they will give me a loan router… Sandesh will contact me that same day….. Well I did not received any phone call from Sandesh at all. I got a message on the 06-10-2015 that I must go pick up the router.
My Fiancé wanted to pick it up and then it was an issue as well. I was inconvenienced in the first place which was not my fault. I contacted Sandesh and confronted him as to why he did not had the decency to contact me? I was told by him that he don’t have my contact number????? Now you tell me, how do I take out a contract with Cell C and you don’t have my number???? Lies once again!!!!
I have reported this to the head office as well as I don’t feel that I have been treated fairly. This email was sent to you on the 13th and up until today once again shows me how unprofessional you are.
I am not leaving this as this is day light robbery and will notify every possible complaints department of what is happening in your store