AfricaComplaints.com » Telecommunications » Complaint / review: 8ta / Telkom Mobile - Need more space to write the full report | #334105

8ta / Telkom Mobile
Need more space to write the full report

I work online and need a good connection 24/5 & have been using 8ta data bundles from the end of Aug 2013 to the end of Nov 2013.

Now back in the country, on Feb 2nd 2014 I purchased a 5GB data bundle from the uninterested and unhelpful staff at shop 114, Centurion Lake Mall. None of the 3 wanted to stop talking let alone smile.
At home I inserted the USB stick into my laptop, I could not connect and got an error message.
"Not found suitable APN" "You are in roaming status, The charge will be higher".

I am using the same HSPA USB stick, same house, nothing has changed except I cannot get connected.
I am in the same good coverage area. I have also tried connecting in Pretoria, Johannesburg and other supposed good coverage areas.

I tried telephoning shop 114 and hung on for over 10 minutes but no answer.
I telephoned the customer support line, again no answer.

I gave up and bought some Vodacom data bundle, I have to say the staff were helpful, they answer the support line and most importantly it works.

Monday a friend called 8.ta support and spoke to Walter, there is not enough room to post the instructions he emailed me. They did not work, I replied to him 3 days ago and ha

Date:

Company: 8ta / Telkom Mobile

Country: South Africa   City: Centurian Lake Mall

Category: Telecommunications

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