This will go to the ombudsman should you not respond. The problem began at the beginning of 2014 when the company all of a sudden had no recollection of whether I had the so-called value added data services on my iPhone, and because I had airtime that was loaded when the data services were supposed to be loaded, over R300 of airtime was used up in less than 12 hours. Supposedly on data. I tried to find out what this data was used on, or how much of it was used, to no avail.
A call-centre consultant tried to trace the problem and came up that my contract was never set to receive any value adds. This was funny because when I upgraded my contract 4 to 5 months prior, the value added servicewere loaded every single month on the 1st, without fail. I now apparently only had BIS as a value added service on my line, which is startling as I have an iPhone, meaning I do not actually need BIS, which is why I had cancelled this service, when I upgraded my device.
Everyone who uses an iPhone will know that there is no point in owning one when u have no data. The contract that started out as R600 and something now costs just under R1000 for the exact same services and device.
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