AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Ad repai | #324030

Cell C
Ad repai

Took my sons phone for repair at cell c the lcd was faulty was ttold that it will be free because its still under guarantee.yesterday I received a SMS 27/01/2014 the repair will be r1200!!! I phoned the branch an spoke to a SHarifa who 1st dnt understand my complaint 2nd refuse to acknowledge that the handset is still under guarantee. Then I get informed that there no guarantee on lcd??? She even goes as far as assuming my son about how the lcd got damaged. Why is this not explained to the customer when the contract is signed. And now they are refusing to assist wth complaints and I been with them for over 10 years!!! No explanations are given to customers and you must just accept what they say. I am shocked that your money can be taken monthly and when it comes to service you are left in the dark. Its really pathetic that customers must pay for things that is still under guarantee .and when you as a customer questions he/she is made to look and feel like you nothing and all that you are good for is your money. PATHETIC SERVICE CELL C

Date:

Company: Cell C

Country: South Africa   City: Vangate mall

Category: Telecommunications

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