AfricaComplaints.com » Telecommunications » Complaint / review: Telkom - Missed Appointment my foot! | #287788

Telkom
"Missed Appointment" my foot!

Telkom,

On the 5-12-2013, I reactivated my line. On 09-12-2013, I received a phone call to make an appointment for the installation. We set the whole-day appointment date for Tue 17-12-2013, with order number 90636035A. On Mon 16-12-2013, I received an SMS that requested that I respond with @Yes if the details were correct, otherwise @No. I immediately responded with @Yes. On the day of the whole-day appointment, I abandoned everything to be at home so as not to miss the technician. At 14:50pm, I phoned customer care number 10210 and spoke to Sibongile. She stated that her computer was indicating that the technician had been assigned and deployed, and since the technicians knock off at 16:30pm, there was still time for them to come do the installation. I continued to wait until 16:46pm when I again called customer care. This time, the consultant told me based on her system that no technician was deployed to come and perform the installation. I questioned why the earlier consultant was untruthful. After being made to stay at home the whole day waiting for a technician, who was never assigned, I wasted time away from my work. Tell me why you shouldn't be hearing from my Lawyers.

Date:

Company: Telkom

Country: South Africa   City: Johannesburg

Category: Telecommunications

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