AfricaComplaints.com » Telecommunications » Complaint / review: Telkom - ADSL | #313354

Telkom
ADSL

I have a 4MB ADSL line with Telkom. I am yet to get those speeds Telkom sent an email to say that they will be upgrading the lines if you have a 2mb line you will be upgraded to a 4mb line, if you have a 4mb line you will be upgraded to a 10MB line. I pay for a for a 4mb line I think I was upgraded to a 10MB line but I don't get 4. I have reported this to Telkom a few times REF No 814ctk051213, 471ctk030713, 584ctk081113, 1137ctk181113, 449ctk101213 and 888ctk0901114 and 437ctk150114 my ping is very high my ping is 800 to1200ms I like to play games online but can`t because my ping is to high but a day or 2 after reporting it to Telkom I get a sms to say that they have sorted the problem out. They have not. My neighbour who is also with Telkom does not have this problem I don't understand why. It gets worse every December because Telkom runs promotions over that time and there exchange cannot handle the traffic. Telkom has told me that there is too much traffic in the exchange but if they know that is the problem then they should fix it. In the evening it is really bad but in the day it is fine but I don't need the internet during the day as I am at work.

Date:

Company: Telkom

Country: South Africa   City: Pretoria

Category: Telecommunications

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