» » Telkom - Telkom double billing, but their mistake!!!!!! | #281208

Complaint / review / scam report
Telkom double billing, but their mistake!!!!!!

During August 2013, I applied for a line for Aland 14, Valhalla, Pretoria. The first debit order went off on the 1st of October 2013, after we EXPLICITLYy applied for the debit order for 15 september or 15 October 2013. There was no money in the account on 1 October, because we expected it to go off on the 15, as we requested.!!!
We paid in R180 IMMEDIATELY, to stop any cut offs, AND changed the payment for 15 November 2013.

To our surprise!!!!! R413!!!! went off on 15 November 2013. On further inspection, it was found that we paid a charge (DOUBLE!!!!! ) for the debit order not going through! When complaining at Centurion Telkom about this SUPER CHARGE....we were told that " IT IS LIKE THAT!!!!!! Meaning : R413 R180 for one month usage!!!!! must be R170!!!!

PLEASE....Just because you have the monopoly in South Africa, does not mean you can ROB PEOPLE!!! This is Daylight, and behavior!!!!! WE were told to say who did it....How must we know who read in this debit order?????? Look on you system who read it in?????!!! And giove back our money!!!! If there was any other supplier of telephone lines, they would have my vote!!!! And my money!!!!!
Author: taniamar1

Offender: Telkom

Country: South Africa   Region: All Country   City: Centurion

Category: Telecommunications


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