AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - STILL NO FEEDBACK SINCE JULY 2013 | #263925

Cell C
STILL NO FEEDBACK SINCE JULY 2013

NO ONE CAME BACK SINCE JULY 2013.I have a few queries on my account. I've downgraded in April 2013. There was a last account of R290. Odds which was still due. My account was cancelled and a new one was loaded. I never knew about the R290.00 that was apparently outstanding. I was dealing with Cell C since July 2013 and no one could assist me.

I've logged numerous complaints on Hello Peter but still no one could solve my queries. I went to Cell C in Mall@Reds on Saturday and Ruaan van Wyk assisted me. He showed me that I was loaded for Perlegal for the account of R290.00. I showed him my statement where Cell C took my credit balance of R332.56. This was due to covering the R290.00 but why would you take R332.56 my exact credit amount for the account of R290.00? and then you prelegal me, which means that I'm now ITC Listed.

I want someone that can solve this long outstanding query. I've also cancelled the Get It Service in June'13 and it still went off till Oct'13. No credit was received for this. And June'13 was raised twice.

My phone get suspended every month cause no one can sort out my query. I'm now at a point where I will close this contract and rather go on pay as you go.

Date:

Company: Cell C

Country: South Africa   City: Pretoria

Category: Telecommunications

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