Three months ago I logged a complaint on Hello Peter as it was my last resort... today I have to do it again!!!
I have logged my issue 08 October (almost 5 weeks ago) at your help desk and it is still unresolved. I have phoned Vodacom numerous times ( - 20) - been transferred to so many people and just as someone gets to help me or make me feel there is hope your "on hold" tune drops my call and I need to phone again. Not once did any of your agents return my call, I logged my issue on your FB site and nothing happened to it. You know what - I never had an issue with Vodacom... but now you guys just proved how terrible your service is. It's sad I have to wait 20-months still but think it's time to move to another provider!
You guys charged me R4500 in one month for a cancelled contract! 5-weeks ago!! And the refund is still not approved. The phone was returned to you. This amount deducted is a salary for some people this is just sooooo rude!!! (https:///vodacom/complaints/re-joining-vodacom-seems-to-be-the-wrong-choice-1166553)
Please address this ASAP. REF: A1-O5CE-G4XVE and S3-T3430-003Y4
Bernard
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