I have been arguing with MTN Customer Care since Monday 4 November 2013. I was told to purchase additional airtime so that I could use my Blackberry Internet service, I was given this information by two different customer service agents. Had I known this would be such a HEADACHE and so stressful and that I would not be able to USE MY INTERNET OR BIS then I would have just bought airtime for my Vodacom number. I spoke to Thenjelwa Masetywa, Monde Mdzama, Chantal Wangra, The Switchboard Lady/Receptionist, Thandeka Ndlovu and TWO Supervisors Thobeka Majoza and Ronell. Who both refused to transfer me to a Manager. I do not want my money credited to my account as I would not have bought additional airtime if not advised by MTN.
Why should I suffer if it was fault of MTN's, now I am left without internet service or data. If someone bothered to ask the correct questions and do their work properly I would not have been such an Unhappy customer. I do not feel that it is fair that I should be liable to pay for such poor service.
Clearly MTN needs to be trained on giving superior customer service, I am more than willing to offer this service!!! MTN IS PATHETIC
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