On Monday (04/11/2013) my phone lost network and I was unable to make or receive call or sms's. I then received an sms on Tuesday morning (06/11/2013) that my services have been suspended. I then called them four times and each time i was notified that they will call me back but I am still waiting. I was notified that my bill has exceeded the limit but they have not sent me a statement as proof. I have requested that they change my contract type to top up and they have all said it is a long process but they are not assisting me with it.
I am so disappointed with Mtn as I moved from Vodacom to mtn hoping for better service but there has been no change. I have called and been put on hold and transferred to different consultants and departments but no help.
I hope this can be resolved in a speedy manner.
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