» » Cell C - Oken Promises, poor service | #247357

Complaint / review / scam report
Cell C
Oken Promises, poor service

Cell c direct, phoned me for a new Cellc contract, as it was the first account I was to open . I spoke to 1 of the best sales person who did not give me any hassle named matthew ngwenya . Gave me the required service. I currently use a prepaid sim card which is registered on my sisters name and I was informed that the number I requested will be contract . After receiving my phone, I called cellc direct to do the sim swap . Unfortunately because the sim card was not rica on my name I had to go to a cellc store and send through a change of ownership before my requested number could be on contract. The change of ownership was done and faxed to cellc direct twice . Upon phoning cellc direct back after 2 days to find out if I could perform the sim swap . I was informed that the number is still not registered on my name . After numerous calls I was asked to phone between 8-5 in which is working times for myself . Its Been 1 month . My first installment is paid . I'm using my contract phone with a prepaid sim card . This is certainly not on . Cellc cannot help - I will have no choice but to do a cancellation and switch to a new network .
Author: mattz4rxi


Offender: Cell C

Country: South Africa   Region: All Country   City: Cellc direct

Category: Telecommunications

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