AfricaComplaints.com » Telecommunications » Complaint / review: Nashua Mobile - Nashua Mobile refuse to honour their contract | #243953

Nashua Mobile
Nashua Mobile refuse to honour their contract

I have entered into 2 iPhone contracts through Nashua Mobile Clearwater Mall branch in 2012. At the time of enterring into the contract as well as when we return 1 phone in September 2013 for repairs we were told that there is a 2 year warranty. Extracts from their system clearly states the warranty period is from 31 August 2012 to 31 August 2014. The technical department then came back and said that iPhones only carry a 1 year warranty from Apple and that we need to authorise a repair for approximately R2, 000. I have taken this issue up with their client services department [#WRS-6656-2210) only to be rejected twice. I have a contract with Nashau Mobile and not with Apple and in light of this, I request Nashua Mobile to honour their contract which clearly shows a warranty period of 2 years. The phone number in question is 074 587 4806

Date:

Company: Nashua Mobile

Country: South Africa   City: Technical Services

Category: Telecommunications

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