AfricaComplaints.com » Telecommunications » Complaint / review: Virgin Mobile South Africa - AIRTIME CANCELLED EARLY ON CANCELLING CONTRACT | #238784

Virgin Mobile South Africa
AIRTIME CANCELLED EARLY ON CANCELLING CONTRACT

Virgin Mobile is making me tear my hair out!

I've tried to cancel my contract with them as it's meant to end at the end of October. After a few tries, store visits, many call centre hours wasted - I was told that I would be contacted when my contract cancellation went through. HOWEVER I asked them to confirm that they would retain my airtime that I've already paid for until end October, and then would switch over to pay-as-you-go. I received no call, but did get a nasty surprise when I was away for work in the middle of nowhere and couldn't make any call..because my airtime had been cancelled - all R200 / thereabouts. I called the call centre to reinstate this airtime, and was told it would take 24hrs. This is over a week ago and it has STILL NOT BEEN DONE! I now have to buy pay-as-you-go airtime because some banana just cancelled my airtime. I have called the call centre 3 times about this now, was told yesterday that it would take just 25mins to come back onto my account, and... I'm still on the phone as I type this. In fact, what's this? I've just been cut off.

Your champs are ready and waiting?

Date:

Company: Virgin Mobile South Africa

Country: South Africa   City: Call Centre

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google