I purchased a data a 200 mb data bundle on my nashua mobile account on the 21/09/2013, on the 2/10/2013 when my airtime was loaded my bundle disappeared i then used up my airtime instead of the bundle that i purchased. I then got the shock of my life when I got the error message insufficient airtime to make a call on the 3/10/2013 when my airtime had just been loaded. I checked my airtime and available data on my phone and low and behold the data bundle with a remaining 100 mb was gone. I contacted nashua mobile on the 4/10/2013 and was told i would be sent the USD information for a fault that was going to be logged. Nothing happend. I contacted the call centre again on Monday morning, only to be told that the agent is not able to assist as the orginal agent was on a call and he would call me back, this after holding for 20 minutes. This was after nine the morning. At four the afternoon after still not recieving a callback from the said agent I then contacted the call center again, waiting another 10 minutes while this time waiting for a manager to come and take the call. I was then informed that there is no manager available to take my call and that the manager would get back to me.
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