Moved from KZN to Gauteng. Contacted Telkom for our adsl line to be moved and they got the new line installed very quickly. Downside was that we could not get bigger than 1024mbits. We are also pinnacle clients having been with Telkom for close to 6 years. In KZN we had a 4mbit line. We were told that we can only get a 1mbit line cos Boksburg is seen as a Rural area by Telkom (technicians exact words). Things went good for about a week. Then the line starts dropping connection, when it rains there is nothing. Not syncing, slow connection, speed test confirms that this line is not even close to a 1mbit line. Call Telkom just to hear that we are "too far" from the exchange we only have a 384kbit line. but we sure as are paying for a 1mbit line. We decided to get another line installed so we can actually do things online together. Same problem with the new line. Logging faults is useless cos they don't actually fix the problem. Got a call from a technician today that told me he can see my line is working he will check and call me back, Still waiting. I know nothing will come of this complaint but it feels good ranting. Fed up with Telkom. Come on Neotel!
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