on 24 August i opened a contract for a new phone. When opening the contract, i was approved, and got told that when i collect the phone on Monday 26 August, i will only get billed PRO RATA for August month (as i only have the phone for 4 days for the month of August) which i will pay with the full September amount. THEN i get a bill for August & September - and i have to pay the full amount for August??? If she said i will have to pay the full amount for August, then i would have waiting 4 days and only take out the contract in September!!! (Does this only make sense to me? )
I phone the branch and she refers me to the billing department, phone the billing department and i received a "we dont really care, just pay the bill attitude" and got referred back to the branch saying it is the branch's problem and not the billing department?
What are we running here? A Company or a Circus?
This need to be rectified - i will not pay for August as i was told the phone would be PRO RATA!
Please let me know if no one understands the wording PRO RATA!
This need to be sorted before payment date! Thanks.