After almost 8 years as VM Client I decided to cancel my contract due to
* Virgin mobile reception being very poor
* Better deals with the competitors
* Lots of dropped calls, or crossed lines
* Billings being done days early before agreed pay date (example December billing was done 9 days early, and when there was no funds they cut off my phone)
I took up a contract with Cell C but wanted to keep my nr. I then phoned VM on 14 Aug and they advised me that I can cancel the contract telephonically. Agent whoever informed me that the contract will be at end 14 Sep. On 16 Sep I phoned in and agent whoever informed me that the contract is not cancelled yet and she has no idea why but promised it will be resolved within 24 hours. Today on 19 Sep I phoned in again and spoke to a Denel? Who was very rude, and without listening to the whole problem transferred me to cancellations where I had to hold on forever
Now sort out my problem VM as last act of grace. I will not pay more than till the 14th as this was the supposed cancel date to go to prepaid. Virgin Mobile listen up. You cannot retain clients by forcing them to stay on expired contract, rather up your products and service!
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