I upgraded my contract in August 2013 over the phone and then asked them to send the device to the fourways branch, of which Nashua did when I got there I gave the sales consultant new banking details also for my account of which he assured me will be changed and will be debited off my account. the sales consultant even advised that the next day when I get to work I should send him the copy of my statement of which I sent through to him now a month and a half later I get an sms to say my account has been locked due to nonpayment. Soo I went to the fourways branch yesterday the 18.09.2013 and there was advised the account is on cash and not debit order. My account has always been on debit order how can they change it to cash! Now they have loaded new banking details again of which the sales consultant told me he will contact me yesterday afternoon to confirm. I AM STILL WAITING! I don't see why should I be liable now for a double debit on this account
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