I laid a complaint against mweb for throttling my line under their AUP, which I deemed my usage acceptable, they did not.
So, they phoned me, told me that I, the customer, the one paying so that they can have jobs, and food, and clothes etc, was wrong, and that I must live with my 1/10th line speed for the next 30 days.
Yet, on the HP supplier response, they state the following:
Hello GayaBlade,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer Care representative, this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Which is misleading as nothing got resolved. They phoned me and told me they don't care about my complaint, so I cancelled my subscription. I hope all others affected by this do the same. Make them sorry for not putting their customers first.
Note, MWEB Client Services, you do not have to phone me again. I have already faxed and emailed my cancellation form, and am now happily using my line with AXXESS. This complaint is merely to smear you as much as I can.
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