I visited Nashua Mobile in Sandton City on 3 Aug to have data transferred between two phones and setup the one phone
- Mpho and Lesedi assisted me, but with interruptions
- 2 customers were helped on 1 computer
- The manager didn't pay attention
- After 3:30 hours photos were deleted and could not be retrieved
- The manager promised to collect both phones on 6 Aug. I didn't happen
- The area manager Pricsilla Pilger was contacted on 7 Aug and didn't respond as promised
- The escalation manager Julie-Anne was contacted on 8 Aug. No response to date
- The phone was collected and taken to the store to restore the backup.
- The backup couldn't be restored and the phone was returned WITH MY CONTACT DETAILS DELETED AND REPLACED WITH OTHER PEOPLES CONTACT DETAILS.
- MY PHOTOS ARE STILL NOT RESTORED
- Management doesn't deal with the issue but send junior personnel
- This is unacceptable
- The only positive thing was that Junaid Essop was able to restore the original numbers to the phone.
- An email was sent to the CEO of Reunert, Dave Rollison, on 4 Sep. No response
- A report was posted on 22 August on hellopeter that this will be attended to, but nothing further happens
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