I received a response from MTN, see below. But up to date no one from MTN has contacted me with a solution to my complain. Is MTN just posting things to keep their clients quiet for a while?
Hello dirkiest,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
MTNSP Complaints Management Team
REQ:2577445
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