I phoned virgin mobile 2 months ago asking why i was being billed for calls to my own number. A customer representative has still not phoned me back.
Last month I called asking why there was credit memos and debit memos without any explanation on my invoice and required clarity. I have phoned virgin at least 4 times and still no response the team leader, she is either away, on lunch or busy and will call me later.
The call quality is so bad that the line disconnects or goes directly to voice-mail (this is virgin to virgin calls) and I get billed for this counting up to almost a quarter of my bill.
My bill is being sent incorrectly and still haven't received the correct bill it's again time for the new bill.
I will be issuing a complaint through ICASA in order to cancel this contract due to poor signal service and no client service.
I have had nothing but trouble since I took out this contract.
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