The incidence happened in 2011. There was a debit order loaded by Virgin Mobile. First debit order was R909 and every week whenever they feel like debiting my account. The debit order was not a fixed amount. Every time I contact Virgin Mobile noone was available to assist. They always say a person responsible to deal with accounts is not at work. I phoned more 20 times and until today no answer. 20 Sept 2011 Khanyi gave me incorrect email address for their forensic department as she said she cannt give me information as this was a matter. 14 February 2012 Mathebe Mopeli promised to assist but she didn't. 12 June 2012 Malwande and Sthabile from collections promised to assist and I was told that in 48 hours I will get my refund but nothing refunded to me. 24 October 2012 Mathebe Mopeli said I must contact customer service for my refund. 14 June 2013 Nompumelelo promised to log a claim but according to Tebogo Mangena I spoke to on the 24 July 2013 Nompumelelo didn't log any claim. Tebogo promised that theclaim has been sent to billing department and in 48 hours I will get my refund but i didn't get it. 1 August 2013 Sizakele Lukhele said Tebogo didn't put a claim
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