I moved off the BIS service in June, going into a store with my new handset to do the SIM swap and activate and deactivate the necessary services. I was told that the SIM swap would take 24 hours, whereafter I would no longer be on the BIS service, so was advised to take a 1GB data bundle. I also instructed that my SMS bundle be deactivated.
I received an SMS notification 2 weeks later saying that my bill was sitting at R571 excluding contract and services, so called the call centre. I was told that not only had my data bundle not been activated (resulting in out of bundle billing at extortionate prices) but my BIS and SMS bundle also hadn't been cancelled.
I have called several times to follow up... and yet still have been billed for the BIS service I am no longer using and the SMS bundle that I instructed be cancelled. As a debit order customer, I have been an exemplary payer for the FIFTEEN plus years I have been with Autopage and yet I don't get the same courtesy when it comes to ACCURATE billing.
I need to be reimbursed the BIS and SMS payments as well as getting confirmation that I will not be charged out of bundle rates for the period that my data bundle wasn't activated.