I cancelled my Virgin contract after the full contract period of 24 months plus 1 year. I was informed that all outstanding airtime and sms's would move over to prepaid.
HOWEVER, I WAS NOT INFORMED THAT SHOULD I PORT THE NUMBER, I WOULD LOSE THE ABOVE!!!
As lay people with regards such matters this is an important factor to mention when a contract is cancelled as there is always the possiblity that the client may want to port the number at some stage. I have now lost about R200 airtime and 997 sms's. THIS IS BAD COMMUNICATION AND INSUFFICIENT INFORMATION TO CLIENT.
I would like to be compensated for the loss of my airtime - which I paid for and will still be paying for during the month of August as well during September (last payment 20th September). WHAT ALSO HAPPENS TO THE LAST RECHARGE DONE TODAY 1ST AUG - once more I am paying but not benefitting???
I WISH TO TO BE COMPENSATED FOR THE AIRTIME WHICH SHOULD HAVE BEEN CARRIED OVER AS WELL AS AIRTIME LOADED TODAY!!!
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