I have been a customer of Vodacom for about fourteen years with the same cellphone number. My Blackberry contract expired in July. I informed Vodacom that I want to migrate to prepaid. About a week later I changed my mind, and phoned Vodacom Direct to UPGRADE to a Red Advantage contract (Iphone). The package was delivered to me and I was informed that the contract would start on the day the simcard is inserted. This was done in the early hours of the 31st Aug and I phoned customer care to activate. They informed me that the contract was not upgraded; but a new contract issued with a new number. The "old" number was migrated to prepaid.
I am a consultant; have about 1843 contacts on my list and I cannot afford to start with a new number. I started to call Vodacom to have it rectified. I was referred from one person to the other. Finally I was told to cancel the contract (with a penalty involved) and that I would have to wait three months for the prepaid number to be allocated to a new contract.
This procedure is unacceptable to me. I have already spent hours and hours on the phone. Please Vodacom, act with integrity. I want my old cellphone number added to my new contract!!!
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