I have now been trying to contact Mtn's insurance department for the last 2 weeks and it is just ringing. I send a mail to the address on the website and it came back saying the mailbox is full!!! I then phoned the call center and was informed that the Insurance department had a problem with their phone lines. . . This was a week ago and still no response from MTN? Cell phone with the query - 071 871 8770
Respone Fri 12Jul 13 14:39:34
Thank you for your post,
We apologize for the delayed response and for any inconvenience this may have caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Comment: July 23 at 11:39am
I was contacted and my details and request for claim taken and was informed that MTN Insurance will let me know in a few days. Yet again it has been more than a week without no feedback?
New Comment:!!!! 1 August 2013 at: 09:00
STILL WAITING! AND WAITING AND WAITING...
This is now going on since June 2013 and NO! HELP
Wenzile Masina there has been no resolution, is there anyone that is going to help me?