I have been a loyal Vodacom customer for many years now. Last night I went onto my Vodacom app to review my accounts summary, up until then I had only been aware of the 2 numbers on my account.
After scanning through the info I noticed a 3rd number. I made a call to Vodacom to query this other number, it turns out it was for the 3G which I had between the period of 31 Oct 2009 - 31 Oct 2011. I had not been aware of this number as in my eyes, when I signed the contract, once the contract for that number reached its expiry date the service for that number would discontinue.
Wrong! I have been paying R150 extra on my account per month since the term for the 3rd number expired. I had never been contacted by Vodacom asking if I would like to renew the contract. Vodacom has gone along the assumption that I wanted to continue with the service of that particular accounts number.
Whenever my or my wife's cell contracts are due for renewal I go in store to renew them. Surely I would have done the same if I wanted to continue the 3G service.
Is it right to have the amount paid back for me for a service I have not used since Oct 2011 and that I had been paying for?
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