I upgraded my contract on 10 February 2013, effective 1 March. I had a Talk 120 with an SMS 200 bundle, and the sales person suggested I upgrade slightly to a contract which had 150 minutes, 300MB data and 300 free sms's, which they pointed out would mean I wouldn't need an sms bundle. It is definitely a better value for money option than my previous arrangement. The contract started, and I noticed that I was still being charged for the sms bundle. I went to Kenilworth Centre, who said that their sales person had made a mistake and forgotten to cancel the sms bundle and that they would sort the problem. They cancelled the bundle after I was charged wrongly for 2 months. They have tried for 3 months to get the money refunded for the two months I was charged in error, but the accounts department say I am liable since I initiated the bundle in 2011 and hadn't cancelled it. Well, I can't get on the system myself to cancel it - I would have thought asking their sales person was enough. Particularly when it was their sales person who suggested the contract change!
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