Cell C billed my account with subscriptions from a Opera Telecomms to whom I have never subscribed to. Opera Telecomms bills Cell C from a Zuma Mobile to whom i have never subscribed to. Upon querying Cell C says they have no responsibility and I have to contact Opera Telecom. Upon querying Opera Telecom they say they have no responsibility and that I have to contact Zuma Mobile. I have a personal account with Cell C and pay them my bill every month without any hassle. Surely they can have some form of verification process in place to query their clients whether they have subscribed to such a service. Isn't Cell C legally responsible? I see many complaints concerning Opera Mobile and Zuma Mobile. If there is a class action against Cell C they should be legally responsible since the ultimate billing resides with them. I find it unacceptable that, as a client, I now have to contact all the relevant service providers. I have not agreed to any terms for Zuma or Opera mobile to subtract R 5 per day from my account. Should Cell C not sort this out and refund me my money I will take this further to the CPA.
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