Having faced several previous issues with MWEB's technical incompetence that has caused downtime of my business website, this weeks matter is the final straw.
I was contacted by one of my clients to say my website was down.
After a few phone calls to MWEB and 20 minutes with a call centre agent I get told that my site was disabled due to a "brute force password attack".
Is there a reason why they don't contact the client first before just going ahead and disabling a website?
Is it too much to ask that MWEB actually email/phone or even sms me to say this has happened?
It's a fact of life that hackers are going to try and hack websites and it happens all the time. You can't just disable all websites that get hacked otherwise you would have to disable them all at some point and then you would have no clients left!
The least MWEB could have done was to contact me upfront and ask me to contact my webmaster. Just disabling the website and leaving me to wonder what had happened is VERY unprofessional! As a result, I have cancelled with them. If its not their pratice to act professionally with their clients then I dont need to be their client anymore!
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