I lodged a complaint with U Fakir who then forwarded the e-mail to G Goncalves on the 22/05/2013. My complaint was against staff members, S Ogle and C Tsote, they work at the MTN store at Standard Bank Centre, Simmonds Street and against MTN billings department. My complaint is lack of service / no resolution. I've been continuously following up with the store and with MTN Customer services since October 2012 in regard to a billing query which was Escalated to billing dept in March '13 ref no is 97900126, with no resolution. S Ogle and C Tsote confirmed that the instalment oweing which was disputed by me would be reversed or written off. Since then Client Services have confirmed that there is still a balance oweing by me. Reversal of the full debit balance was not actioned as promised. Surely there is a gap in the MTN processes if neither the Store / customer services / accounts / billings department can provide ME the customer with feedback. Every time you e-mail or phone Customer Services, you are given a new reference no. What happened to the previous query / reference no, it was never resolved?
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