AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Vodacom Network is a Joke | #117320

Vodacom
Vodacom Network is a Joke

Recently (since the LTE upgrade in the area) the vodacom network is extremely unstable. On my 3G modems I am constantly having to disconnect - restart the software and reconnect - up to 6 times an hour. On my mobile phone you can sit in one place and watch the network go from LTE to E to 3G and back again and then at a point to NO SERVICE. The only way to reconnect often is to restart the phone. Not to mention the number of times calls are dropped mid sentence whether you are travelling or not.
This happens to all my laptops (3 of) and two phones - one Nokia and one I-Phone. Fortunately the one phone is on a pay as you go and I will no longer use it - I will go to MTN
This is not the network I and millions of others are paying for and as such I consider this a breach of contract. I pay for the use of the network. I reasonably expect the network to be stable.
Vodacoms response - we will install a booster. However the connection from the booster to the phone is via cable. Now how is that a mobile. I might as well get a landline and an ADSL connection which I avoid due to the constant issues with Telkom.
Does anyone else have this issue? I cannot be the only one experiencing this

Date:

Company: Vodacom

Country: South Africa   City: Umhlanga

Category: Telecommunications

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