AfricaComplaints.com » Telecommunications » Complaint / review: Mtn - Long delays and no call backs | #110613

Mtn
Long delays and no call backs

Dear Mr Peter

I went for an upgrade at Mtn in canal walk on 5Mar13 to a Samsung tablet. After a day or 2 I noticed the device was faulty. I took it back to the Mtn in V&A in the 7day period probably on the 7th day and asked to check it for me and they happen to find no fault on the device and felt there was no need to exchange the device. 2 days later I went back and they saw the fault and suggested that it need to go for repairs and I refused so I took it to a different branch in Century City. They told me the same thing and I opted to cancel the contract and was told it would be cancelled in the next week. 2 weeks went by I went back to them and they gave me a "repaired" device that was 8Apr13. After that the device had some other problems I took it back to the V&A store and there I was promised a new device. They sent it away for a warranty check and till this I am still waiting for a device. I call them or go to their store often just to either hear the device is at repairs or the apparently still waiting for answers. This query went from one consultant to the manager to the guy that handles the repairs. I'm paying the monthly costs and no device.

Date:

Company: Mtn

Country: South Africa   City: V&A waterfront/canal walk

Category: Telecommunications

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