Edcon handed me over to VVM attorneys sometime in 2011. I've settled the account and sent proof of payment to VVM and Edcon on mumerous occassions and STILL my account has not yet been updated.
When I spoke to a lady called Patty at VVM she gave me a ref nr: 7000013000016715300 to use of the EFT pmt and now all a sudden the ref nr has changed to: 70000100100014119093 and I STILL get sms's informing me that I have not paid. I've tried to resolve this with Edcon and VVM and no seems to be able to assist me. I'm getting very annoyed with this level of unprofessionalism as this has been going on since 2011!!! I've also taken the liberty of reporting both companies to the credit ombud and the consumer goods council of South Africa as I now had enough. I need this matter to be resolved immediately and my credit record rectified and proof provided to me.
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