I visited the Canal Walk store on Monday at 10am. While shopping I came across a Russel Hobbs Tower Fan, it displayed a certain price but scanned a different price! Thabo was called and he says its not scanright and wasn't at all helpful! I asked questions which he failed to answer! I said if the product displays a price but scans differently obviously that is scanright policy, but he bluntly refused and provided no explanations! Thabo who is a Manager must be more qualified to handle customer complaints and in a senior position should be able to answer questions, he was not helpful and cold. Thabo obviously can't simply take responsibility for his staff (Pic n Pay) mistakes. He says the board should of been removed in the morning, so how is that my problem if it wasn't? Pic n Pay should take responsibility as it was their error so why must I be inconvenienced and receive bad attitude? Customer service in Pic n Pay Canal Walk is appauling and managers like Thabo is providing poor customer service. I always thought Pic n Pay has integrity but they fail to honour its policy. I never invent the Scanright policy so Please Pic n Pay if you can't live up to the policy Remove it! Disgusted
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