AfricaComplaints.com » Shops, Products, Services » Complaint / review: Green Cross - Green cross breaking standard customer guarantee | #320781

Green Cross
Green cross breaking standard customer guarantee

Bought a kiddies pair of takkies, for my 5 year old daughter at Green cross in tygervalley. I usually purchase at the canal walk branch, always good service received there. The takkie cost just under R400, the brand comes on for years in my family as we believed the "green cross" brand was impeccable. Don't be fooled!!! On purchasing the product the sales assistant advised and assured me that I was buying a good takkie and the guarantee on the takkie stood well for the duration of a green cross shoe, if we were unhappy at all, I could return it or if there was any manufacturing default, this takkie could be brought right back to the store and they would repair it at no extra cost at the factory. My daughter wore the talkie twice, until I noticed the material lifting up from the front, took it back and completed a form to send it back for repairing, and when it came back I would need to fetch it. After a month, Clinton called to say "sorry we couldn't fix it, it was client damages" I said "please speak to management and request it again or do an exchange, as I felt robbed of R400, and to!!! :(Clinton refused and said No, not possible as he was the manager and it was decided

Date:

Company: Green Cross

Country: South Africa   City: Tygervalley

Category: Shops, Products, Services

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