AfricaComplaints.com » Shops, Products, Services » Complaint / review: Kalahari.com - Disgusted and annoyed | #299200

Kalahari.com
Disgusted and annoyed

I order 2 dvd's and books for Christmas presents on the 13/12/13. Order was going to be delivered on the 30/12/13 realising I will be away on holiday I called in and changed the delivery address to my holiday destination.
I get a call from a friend at work to say that Kalahari has delivered a parcel for me. The DVD's had arrived at the wrong address which were for my 2yrs old son, I phone the call centre who says that they will send courier to collect and re-delivery to correct address. Next day I get a call from work they have already delivered the second parcel.By now I am fuming phone in again and person I spoke to is terrible sorry and will arrange collection asap. I get back to work today 06/01/14 and both parcels are still here. SURPRISE!!! I am now trying to contact them and have left 2 message and no one has called me and I have been holding now for 10 mins.. Maybe its all the compliant that are keeping them soooo busy. I want the one parcel collected from me and delivered to my sister in KZN. Never mind the frustration but my son had to wait for his Christmas present.

Date:

Company: Kalahari.com

Country: South Africa   City: Alberton

Category: Shops, Products, Services

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