I am writing this message with a bitter taste in my mouth regarding the service I received from Call centre agent Kim and Wendy the supervisor who were on duty on Monday the 30th Dec 2013. I went to make some purchases at Woolworths food store (Midrand- Sanridge), when making payment at the tillpoint with my woolworths card I was informed that the transaction cannot go through due to my account bein blocked. This came as a surprise as I was never contacted for me to consent to such.
The Store manager (Maisha Mabuso) who was very helpful contacted the helpdesk requesting for the account to be unblocked and did the necessary verifications with me, to his and my dismay Kim who was assisting us sent us from pillar to post by continuously dropping the phone on his and my ears. She after an hour and a half of waiting promised to unblock the account and kept us on hold for another 15 minutes, it was then that Wendy (her supervisor) who was initially refusing to speak to the store manager intervened and told us in no uncertain terms that they are not interested in helping us, we need to secalate the matter to the department which was already closed at the time. Call me for more
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