AfricaComplaints.com » Shops, Products, Services » Complaint / review: Foschini - And incorrect instalment amounts | #292211

Foschini
And incorrect instalment amounts

The service from Foschini unacceptable and an unnecessary inconvenience. There was committed on my account in July this came to my attention in Aug when I went to make payment on the account. On 23rd Aug 13 I was told by the consultant my instalment is no longer R445 but now R1855 which I paid it and I disputed it. The investigation went on until Nov 13 so I haven't made any payments since Aug to the account, finally on the 6 Nov 13 I was issued with a letter stating my account has been credit with R15, 149.75. With all this being sorted I then received my statement showing the credit but with the same instalment of R1855, I queried it stating that how can my instalment be R1855 when I only owe R3722.99, then I receive a call from collections department on Thursday at 20:41 this of night demanding I make payment of R1855 by Friday I told the consultant this is and he needs to put a note that I want this corrected he confirmed that I only needed to pay R300 . Today I receive a statement saying R3710 is due the 1st How can an instalment of R1855 on a balance of R3722.99? I think nothing of paying the outstanding amount and closing my account as this is the last straw.

Date:

Company: Foschini

Country: South Africa   City: Head office

Category: Shops, Products, Services

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